After the cancellation request, the refund of orders paid through the PIX can occur within 5 working days, in the same account in which the payment for the purchase was made. The exception is if a credit card was used; in this case, the reversal is carried out in up to two subsequent invoices, according to the closing date of the invoice.
In the virtual store, it is possible to pay in cash with bank slip, credit card, Vale-Exchange, PIX, CAIXA Virtual Debit Card, Elo and Visa, and gift card.
➡️ The conditions for Nerdverse Cards and Meu Cartão are up to 10 interest-free installments for beauty and perfumery items, and up to 7 interest-free installments for other products, with a minimum installment of R$ 30.00.
➡️ For other credit cards, conditions are up to 5 installments without interest, with a minimum installment of R$ 50.00. It is also possible to use 2 different cards to make your purchases.
⚠️ Payment in 2 cards is not available for the APP at the moment.
Consumers can use Pix to make transfers or payments between individuals, between companies, between people and companies. These transactions can happen in three main ways:
a) Pix keys: with the registered key, it is possible to make and receive transfers in the new system;
b) QR Code: by scanning the code, which can be static (generated for a single transaction) or dynamic (generated for multiple transactions), the user can buy products or pay bills (see below);
For your safety, orders placed on our website go through a data validation security process.
If your request was not approved, we suggest that you contact your card issuer to find out why.
After the cancellation request, orders paid through the instant payment modality can be refunded within 5 business days, through the same account from which the purchase was initially paid for, unless you used a credit card. In this case, the reversal will be made in up to two subsequent invoices, according to the closing date of the invoice
After the invoice expires, you will receive a new email with an extended invoice with one more day to pay. If you do not make the payment on time, you will need to place another order.
After you authorize the purchase within the application of the partner institution of your choice, payment is made instantly and confirmation is carried out instantly.
You will need to have the application of the partner institution where you already have an account installed on your cell phone and follow the steps described below.
Instant payment allows you to make purchases online using the account of your choice from our partner institutions. It's simple, fast, secure and available 24 hours a day, 7 days a week.
The refund takes place directly into the account of the holder of the purchase, within 5 working days from the receipt of the goods in Nerdverse's stock. There is also a refund of the amount for the exchange voucher, which can be used for purchases on our website or physical stores.
We will notify you via email of any changes to the status of your order. This monitoring can also be done through our website or APP, in the "My Orders" area.
To make a purchase with instant payment, follow the steps below:
1. Access the Nerdverse virtual store website;
2. Choose “instant payment” among the payment methods;
3. Click on “Checkout” and you will be redirected;
4. Select the partner institution where you want to make the payment;
5. Fill in the fields with your data;
6. Click on “continue”;
7. Click on your account's application notification or scan the QR Code;
8. Authorize your purchase.
After completing these steps, you will receive confirmation and payment is complete.
Total reversal: Orders paid by direct debit can be refunded for up to 6 business days, through the purchase holder's checking account.
Partial reversal: Orders paid by direct debit can be refunded for up to 12 business days, through the purchase holder's checking account.
Payments via instant payment happen directly from the account you have at one of the partner institutions. Therefore, these payments are characterized in the virtual store or APP Nerdverse as cash payments.
If the installment option is available, it will only be available within the application of your financial institution at the time of authorization of the payment.
The maturity date of the bank slip is 1 business day from the date of issue. Purchased items are only reserved until the invoice expires. If you do not pay the bill and it expires, you will need to place a new order.
The deadlines for approval are:
Credit Card - Up to 02 business days;
Boleto - Up to 03 business days.
Yes. Information is protected by bank secrecy, as well as transfers via TED and DOC; and the General Data Protection Law (LGPD). Transactions are also encrypted.
The amount limit for purchases via instant payment is equal to the balance available in your chosen payment account at the time of purchase.
If you have a credit card linked to your account at the financial institution, the amount limit for purchases through instant payment is equal to your account balance plus the limit on your card.
Anyone with an account at any of the partner institutions can use instant payment to make purchases at the Nerdverse virtual store.
Instant Payment is a payment method that offers more security and speed at any time of the day. With it, you can buy in our virtual store using an account of your choice among the partner institutions to make the payment.
Attention: This function is not available for the APP at the moment.
The card will have a Daily limit of up to 10 transactions OR a total purchase amount of R$ 1,000.00.
At this time, the partner financial or payment institutions we accept are: PicPay and Mercado Pago.
It is not necessary. Everyone can use the new system directly from the official channels of financial institutions. In this case, Pix appears as an additional option in the app or internet banking menu of the institution with which you have an account.
Minutes. For security reasons, Caixa cannot formalize the exact deadline
Keys work like nicknames (you can compare with the username on a social network) to facilitate transfer or payment through Pix. Instead of memorizing and typing the bank code, agency, account number and CPF/CNPJ, the payer only needs to inform a key of who will receive the order
This key can be:
Access the Internet Banking or APP Caixa and follow the commands below:
1. Choose the CARDS option
2. -> Virtual Debit Card
3. -> Generate Card
4. Choose the Elo flag
5. Choose a Nickname for your card
6. Generate Virtual Debit Card -> Get your full card number and dynamic security code.
With each new purchase: check the security code.
Important: For every purchase you make on the internet with your virtual debit card, you will need to generate a new security code. Thus, your purchase will be much safer.
Such consultation will not be necessary for transactions resulting from subscriptions, nor for purchases in applications in which the card is registered (recurring transactions or Buy with 1 Click), as these are preceded by the complete registration of card data, at which point they are validated.
It is also possible, in Internet Banking Caixa or in the Caixa App, to turn on/off the virtual debit card, change the nickname and cancel the generated card.
No. To send and receive a Pix, you must have an account at one of the financial institutions participating in the system. They can be: traditional banks, such as Itaú and Bradesco; digital bank, such as Nubank or Banco Inter; payment platforms, such as MercadoPago or PicPay; and online stores and commerce that have this payment option available.
The safest way to register a Pix key is through the bank or financial institution app you use, which is accepted by the merchant, shopkeeper, voluntarily; and that it does not start from any link received via SMS or email. In institutions that are already qualified to register the key, there is the Pix option available.
Pix is the new instant payment system created by the Central Bank. Its proposal is to be a safer, more competitive and faster means of payment.
In practice, among several functionalities, it allows transfers and payments to be made in up to ten seconds, and these transactions can take place 24 hours a day, every day of the year, including weekends and holidays.
Pix also makes it possible to make real-time payments to stores, restaurants and other commercial establishments.
To print the duplicate of your order slip, after logging in, click on "My Orders" and then locate the order you want to reprint the slip. You can copy the barcode to place the order, or request that the slip be sent to your registration email.